Poor, dirty and covered in urine

Caravan was not very clean , signal is awful even after being told by reception to call a number to help but you can’t even do that without signal .The booking app doesn’t work so when you arrive to use facilities you can’t we had very disappointed children that couldn’t go swimming all week ,The evening entertainment again not enough seating so couldn’t enjoy this either for the week , There are only two pool tables and we witnessed fights brake out over the same people hogging the tables , would also make sure you take change (£1,2ps) as most of the note changing machines don’t work so you can’t then use the arcade and can’t get any change from anywhere else .

We book the same caravan and it’s all good

We stayed in a caravan that allows dogs so on arrival there was a smell of dog coming from furniture. 6 berth we found quite small as there wasn’t a lot of storage and due to the bad weather we ended up with lots of shoes in the door way. Overall a nice caravan to stay in with a dog.

Lodge was spacious and on the whole very clean, just a couple of dusty areas behind bathroom doors which were missed. Having towels provided was a pleasant surprise as I thought just bed stuff included. Great to have full size fridge and a washing machine. Location of lodge by lake was lovely. Only downside was not being able to park beside and the paths and ramp to the lodges were extremely slippery and the grass was like a boggy muddy mess!

Not great….didn’t feel newly renovated like advertised, sofas had rips

Lovely lodge, providing all home comforts. Bonus was great view of the lake

Awful place nothing like on the youtube video housekeeping awful nobody answers the out of hours help number had no bedding all week for on of the rooms never again will I go there

I was very worried about coming after I heard so many bad reviews but we could not fault our lodge. It was comfortable clean and lots of space. Some attention required to certain aspects of cleaning by the staff.

We had to clean caravan when we arrived, the sofa was badly stained along with the carpet, bed sheets were stained we complained but they weren’t changed, we have been going to whiteacres for around 20 years and it was the worst caravan we have ever stayed in

I did book one style caravan and got another which was a bit odd. The wardrobe was broken in one of the bedrooms but we didn’t need to use it. It was a lovely holiday and definitely going back

Shame as booked this caravan for my husband who just come out of Stroke rehap The caravan wasnt where the booking map they sent me showed .It was shown as the lake Jenny's lake woukd be behind it .Which I thought is great as his a fisherman and now left not being able to walk or use his left arm , it ment we wouldnt hav far to get him to the lake . WELL the caravan was right by the park entrance and so was left having to push him a very long way and on way back was then up a steep hill. Showing the caravan in one place and finding it in another is shocking . Guess what the answer to my complaint was --- was a old map they send out !!! So b warned you dont get the caravan you see when booking ....my daughter booked another caravan and they got a different one to what they thought they were booking !

Paid nearly £2000 for a fistral lodge not overly clean door to bedroom didn't shut balcony stained. The restaurant and arcade area need updating chairs are dirty ceiling coming down in places bucket catching rain water and do not buy food quite expensive and disgusting.

Holiday park was ok. Good children’s evening entertainment . Shop on site rubbish Swimming pool great Fish and chip shop on site never open. Don’t have any staff. Don’t service fish and chips in other restaurant even though on menu, staff said this is because there is the fish and chip shop. But that is never open. Missing wallpaper in bedroom: Missing a cupboard door in kitchen Towel holder on floor in bath room Blind down in bath room Holiday was ok for price . Staff on site were helpful a nice apart from the manager in reception: she was very rude.

Had an excellent time… lots to do for all ages on the site.Only drawback was when we went to the restaurant on the Sunday we noticed various Sunday lunches on the menu on the tables… everyone decided on the Sunday lunch only to find that the didn’t do Sunday lunch ? Even though it was on the menu headed ” Sunday Lunch Menu “… then we noticed that a great amount of meals on the menu were unavailable….The available meals were cooked well and delivered to the table in a very short time with very pleasant staff…Only shame was the lack of meal options when we were there.Breakfast… delicious !…. ????

The kitchen accessories poor some are missing we couldn't properly cook

Great but needed a clean during week with large family

I recently stayed at White Acres and had a mixed experience. Although the location of our accessible caravan was perfect and the nightly Bingo was a lot of fun, there were some issues that detracted from our stay. On arriving at our caravan, there was a sewage smell coming from the bathroom that stunk, and we found thick black hair hanging from the drain. The bed sheet was slightly stained, and we only had one mug for our hot drinks. There was also no drainage rack, so our cutlery, plates, and cups were not drying properly. When I rang the park's number to explain the situation, they said they couldn't do anything that day but would do first thing tomorrow. The next day, no one arrived, so I rang again. They came straight away, unblocked the drain, but did not remove the hair, which I had to do myself. They never brought me more mugs for tea and coffee and did not bring a draining board. They just didn't seem to care so I didn't bother asking them again.

Nice and spacious 8 birth caravan clean and comfortable

Great place fun had by all

Brilliant site

If you’re looking for a nice place for rest don’t go here

Wouldn’t stay again

Good for the money staff friendly and helpful.

Caravan needs attention but everything else was good

Very nice park good weather no rain

Absolutely loved it . We've already booked for two weeks next july

We stayed for a week recently. The caravan was comfortable and clean . The on site facilities were good, although mini golf and soft play were closed which was disappointing. Children's evening entertainment excellent G

Lovely site only complaint is the sessions for swimming pool.

Best time ever thankyou to all staff don't look at negative reviews try yourself you will be surprised highly recommended

Had a fantastic time weather was unreal. wish there was an outdoor pool but overall very good. staff were very friendly xxx

We complained as we had a bad leak in the bathroom Someone came out but it was not fixed and kept happening