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Ladys Mile Holiday Park

Dawlish
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Visitor Rating
Feefo
4.4
Sleeps up to 6
Hot Tub
Situated in beautiful South Devon less than a mile from the Blue Flag beaches of Dawlish Warren, Lady’s Mile Holiday Park has something for everyone with superb facilities and family entertainment on park coupled with the many attractions this wonderful area has to offer making this an ideal location for a family seaside holiday.

  • Indoor and outdoor pools
  • Beaches nearby
  • Entertainment Passes included
  • Great family entertainment

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Infant (0-1)
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Ladys Mile Holiday Park Features

Park Facilities
  • Indoor heated pool
  • Outdoor pool with flume and separate plunge pools
  • Children’s paddling pools
  • Splashzone
  • Wi-Fi access * (in designated areas)
  • Clubhouse with entertainment
  • Restaurant and takeaway
  • Indoor play area with soft play
  • Adventure playground
  • Sports pitch
  • Pump track
  • Amusements *
  • Shop
  • Launderette *
  • Outdoor pool – Devon summer school holidays only
  • Entertainment – limited between November & March
  • All other facilities available for all dates
  • * charges apply
Accommodation features
  • Choose from a selection of caravans, lodges and safari tents
  • Outdoor hot tub (in lodges/mini lodges and Safari tents only)
  • Flat screen TV
  • Wi-Fi (charges apply)
  • Kitchen including microwave (except Safari Tents)
  • Kitchen including 2-ring hob and combination microwave (in Safari Tents only)
  • Shower
  • Bed linen and duvets
  • Master bedrooms made up for your arrival
  • Double glazed and centrally heated (except Safari Tents)
  • Gas and electricity included
  • Parking (1 vehicle is permitted at the accommodation, additional cars are charged at £5 per night)
  • Travel cots and highchairs £10pw each
  • Pets free (max 2) (in Pet Friendly accommodations only)
  • All non-smoking accommodation
  • Outdoor pool – Devon summer school holidays only
    Entertainment – limited between November & March
    All other facilities available for all dates.
  • * Charges Apply.

Accommodation at Ladys Mile Holiday Park

Sleeps 4
The Chestnut is our standard two bed Holiday Home, featuring a more classic interior and basic fittings. These have everything you need for that perfect holiday in Devon, exploring the local area with its beaches and family attractions, easily accessible by bus or train, or just spending time relaxing on the decking area outside. Or, use the award-winning pool and great entertainment on site. Images are representative and may not be the specific accommodation assigned on booking.
From £179 per week
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Sleeps 4
Pets 2
The Chestnut is our standard 2 bed Holiday Home featuring a more classic interior and basic fittings. These have everything you need for that perfect holiday in Devon, exploring the local area with its beaches and family attractions easily accessible by bus or train. Or, just spend time relaxing on the decking area outside, or using the award-winning pool and great entertainment on site. Pet friendly options are available.Images are representative and may not be the specific accommodation assigned on booking.
From £179 per week
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12ft-wide holiday home with two twin. Shower. Lower work surfaces and wider doors. Decking. Suitable for parties including visitors with partial disabilities – please check when booking. No pets (except service animals).Images are representative and may not be the specific accommodation assigned on booking.
From £185 per week
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Sleeps 4
The Chestnut Plus is the upgrade of the Chestnut, featuring a more modern interior and basic fittings. These have everything you need for that perfect holiday in Devon, exploring the local area with its beaches and family attractions, easily accessible by the bus or train, or just spending time relaxing on the decking area outside. Or, use the award-winning pool and great entertainment at Lady’s Mile.Images are representative and may not be the specific accommodation assigned on booking.
From £195 per week
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Sleeps 6
The Sycamore is our standard 3 bedroom holiday caravans, featuring a more classic interior and basic fittings. These have everything you need for that perfect holiday in Devon, exploring the local area with its beaches and family attractions easily accessible by the bus or train, or just spending time relaxing on the decking area outside, or using the award-winning pool and great entertainment on site.Images are representative and may not be the specific accommodation assigned on booking.
From £205 per week
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Sleeps 6
Pets 2
The Sycamore is our standard 3 bedroom holiday caravan, featuring a more classic interior and basic fittings. These have everything you need for that perfect holiday in Devon, exploring the local area with its beaches and family attractions, easily accessible by the bus or train, or just spending time relaxing on the decking area outside. Or, use the award-winning pool and great entertainment at Lady’s Mile. Pet friendly options available. Images are representative and may not be the specific accommodation assigned on booking.
From £205 per week
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Sleeps 4
The Chestnut Premier are compact and stylish two bedroom holiday homes with a more modern interior and design. These are most suited to the smaller family or couple. No pets.Images are representative and may not be the specific accommodation assigned on booking.
From £205 per week
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Sleeps 4
Pets 2
The Chestnut Premier Pet are compact and stylish two bedroom holiday homes, with a more modern interior and design. These are most suited to the smaller family or couple. Pets welcome. Images are representative and may not be the specific accommodation assigned on booking.
From £205 per week
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Sleeps 6
The Junipers are our three bedroom, signature caravan collection, with upgrade options to Juniper Plus and Juniper Premier. If you are looking for something to spoil the family with then look no further. The standard Juniper has a modern and fresh approach to caravan holidaying, where comfort is not compromised and with family at the heart of each. Images are representative and may not be the specific accommodation assigned on booking.
From £219 per week
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Sleeps 6
Pets 2
The Junipers are our three bedroom, signature caravan collection, with upgrade options to Juniper Plus and Juniper Premier. If you are looking for something to spoil the family with then look no further. The standard Juniper has a modern and fresh approach to caravan holidaying, where comfort is not compromised and with family at the heart of each. Pet friendly options available.Images are representative and may not be the specific accommodation assigned on booking.
From £219 per week
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Sleeps 6
Pets 2
Our Sycamore Premier caravan is It feature 1 double and 2x twin rooms to sleep up to 6 people. With a modern twist on a classic carvavan.
From £219 per week
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Sleeps 6
Our Sycamore Premier caravan is It feature 1 double and 2x twin rooms to sleep up to 6 people. With a modern twist on a classic carvavan.
From £219 per week
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Sleeps 6
Pets 2
The Juniper Plus forms part of the signature caravan collection. The stylish interior and exquisite attention to detail will make your friends jealous and you relax in these beautifully crafted accommodations. Pet friendly options available.Images are representative and may not be the specific accommodation assigned on booking.
From £229 per week
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Sleeps 6
The Sycamore Plus is our upgrade from the standard Sycamore, featuring a more modern interior and basic fittings. These have everything you need for that perfect holiday in Devon, exploring the local area with its beaches and family attractions, easily accessible by the bus or train. Or just spend time relaxing on the decking area outside, or using the award-winning pool and great entertainment at Lady’s Mile.Images are representative and may not be the specific accommodation assigned on booking.
From £249 per week
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The Juniper Premier forms part of the signature caravan collection. The stylish interior and exquisite attention to detail will make your friends jealous, and you relax in these beautifully crafted accommodations.Images are representative and may not be the specific accommodation assigned on booking.
From £249 per week
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Sleeps 4
Hot Tub
The Ivy is our standard two bedroom mini lodge. Comfortable and classically styled interior with a hot tub to relax in after a fun packed day on park!Images are representative and may not be the specific accommodation assigned on booking.
From £259 per week
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Sleeps 8
Ideal for the larger family or bring the grandparents. The Cherry is our standard four bedroom Holiday home and has plenty of room to enjoy some family fun time! With a classic interior and basic fittings.Images are representative and may not be the specific accommodation assigned on booking.
From £265 per week
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Sleeps 6
Hot Tub
The Firs are our standard three bedroom mini-lodges. If you are looking for hot tub accommodation and want to start out small, these are the ideal accommodation. One double bedroom and two twin rooms. The Firs come in an end bedroom layout and also a centre lounge option which will be allocated automatically, if you have a preference please call us.Images are representative and may not be the specific accommodation assigned on booking.
From £275 per week
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Sleeps 4
Hot Tub
The Ivy Plus is a 2 bedroom mini lodge, with a more modern styled interior perfect for the smaller family or couple. Enjoy taking your morning coffee on the decking area or a dip in your hot tub to get the blood flowing! No pets.Images are representative and may not be the specific accommodation assigned on booking.
From £275 per week
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Sleeps 4
Hot Tub
The Ivy Plus is a 2 bedroom mini lodge, with a more modern styled interior perfect for the smaller family or couple. Enjoy taking your morning coffee on the decking area or a dip in your hot tub to get the blood flowing! No pets.Images are representative and may not be the specific accommodation assigned on booking.
From £275 per week
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Sleeps 6
Pets 2
Hot Tub
The Firs are our standard three bedroom mini-lodges. If you are looking for hot tub accommodation and want to start out small, these are the ideal accommodation. One double bedroom and two twin rooms. The Firs come in an end bedroom layout and also a centre lounge option which will be allocated automatically, if you have a preference please call us.Images are representative and may not be the specific accommodation assigned on booking.
From £275 per week
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Sleeps 6
Pets 2
The Firs Plus are an upgrade from the Firs mini lodge and has 3 bedrooms. If you are looking for hot tub accommodation and want to start out small, these are the ideal accommodation. One double bedroom and two twin rooms. A more modern interior perfect for the growing family. Pet friendly options available.Images are representative and may not be the specific accommodation assigned on booking.
From £299 per week
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Sleeps 4
Hot Tub
The Ivy Premier, two bedroom mini lodge is at the forefront of mini lodge living! Two bedrooms, modern interiors and a fresh open-plan design. Relax into our most modern accommodation and unwind in your private hot tub.Images are representative and may not be the specific accommodation assigned on booking.
From £299 per week
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Sleeps 6
New , Our Firs Premier sleeps up to 6 people and has plenty of space to relax with the added addition of a Hot-tub.
From £299 per week
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Sleeps 4
Hot Tub
The Hornbeam may be our standard two bedroom lodge, but they each come with their own individual looks and personalities. Comfortable and spacious open-plan living area. One double bedroom and one twin room. Enjoy the large outside decking area or retreat into your own private hot tub to relax and unwind after a day of exploring.Images are representative and may not be the specific accommodation assigned on booking.
From £319 per week
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Sleeps 6
Pets 2
Hot Tub
Spacious lodge with one double with en suite shower and two twin. Bath with overhead shower or shower - please check when booking. Open plan lounge/kitchen/dining area. Verandah with garden furniture and outdoor hot tub.Images are representative and may not be the specific accommodation assigned on booking.
From £319 per week
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Sleeps 4
Pets 2
Hot Tub
The Meadow Lodges are pet friendly, traditionally styled 2 bedroom lodges. Classically designed with large open-plan living and dining areas, perfect for getting all the family together. Enjoy breakfast on the large decking area, before ending your day with your loved ones in your hot tub.Images are representative and may not be the specific accommodation assigned on booking.
From £319 per week
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Sleeps 4
Pets 2
Hot Tub
The Hornbeam may be our standard two bedroom lodge, but they each come with their own individual looks and personalities. Comfortable and spacious open-plan living area. One double bedroom and one twin room. Enjoy the large outside decking area or retreat into your own private hot tub to relax and unwind after a day of exploring. Pet friendly options available.Images are representative and may not be the specific accommodation assigned on booking.
From £319 per week
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Sleeps 4
Hot Tub
The Ivy Platinum is the ultimate mini lodge experience. Two bedrooms, plush modern interiors and a fresh open-plan design. Relax into our most opulent accommodation, unwind in your private hot tub and enjoy the very best of mini lodge life.Images are representative and may not be the specific accommodation assigned on booking.
From £319 per week
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Sleeps 4
Pets 2
Hot Tub
The Ivy Platinum pet friendly is the ultimate mini lodge experience. Two bedrooms, plush modern interiors and a fresh open-plan design. Relax into our most opulent accommodation, unwind in your private hot tub and enjoy the very best of mini lodge life.Images are representative and may not be the specific accommodation assigned on booking.
From £319 per week
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Sleeps 6
Hot Tub
The Silver Birch is our standard three bedroom lodge. These are a more traditional styling, with large open-plan living areas. There is a large decking area for you to enjoy the Devon sunshine and your own private hot tub.Images are representative and may not be the specific accommodation assigned on booking.
From £335 per week
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Sleeps 6
Pets 2
Hot Tub
Lodge sleeping up to six guests in three bedrooms, one double and two twin along with family bathroom.Images are representative and may not be the specific accommodation assigned on booking.
From £335 per week
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Sleeps 6
Hot Tub
The Silver Birch Plus is an available upgrade to the standard Silver Birch. Three bedrooms. These have a more modern interior design and style, but still keeping all that comfort and cosiness you would expect. Relax and unwind in your private hot tub after a day of exploring Devon. Pet friendly options are available.Images are representative and may not be the specific accommodation assigned on booking.
From £349 per week
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Sleeps 6
Pets 2
Hot Tub
Lodge sleeping up to six guests in three bedrooms, one double and two twin along with family bathroom.Images are representative and may not be the specific accommodation assigned on booking.
From £349 per week
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Sleeps 8
Hot Tub
Our Alder lodges are great space to get together with a group of friends or the entire family! With a modern and open-plan living area, there is plenty of space to create holiday memories. With four spacious bedrooms to choose from, two double bedrooms and two single bedrooms, the only thing to argue about is who is sleeping where! These lodges come with two Jack-and-Jill style toilet and shower rooms off the master doubles, one which even has a full sized bath. Step out onto the enclosed decking, enjoy the sun or relax in the comfort of your very own hot tub!Images are representative and may not be the specific accommodation assigned on booking.
From £369 per week
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Sleeps 8
Pets 2
Hot Tub
Our Alder lodges are a great space to get together with a group of friends or the entire family! With a modern and open-plan living area, there is plenty of space to create holiday memories. With four spacious bedrooms to choose from, two double bedrooms and two single bedrooms, the only thing to argue about is who is sleeping where! These lodges come with two Jack-and-Jill style toilet and shower rooms off the master doubles, one which even has a full sized bath. Step out onto the enclosed decking, enjoy the sun or relax in the comfort of your very own hot tub! Pet friendly options are available.Images are representative and may not be the specific accommodation assigned on booking.
From £369 per week
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Sleeps 4
The Hornbeam Plus is the upgrade available to our Hornbeam, with a more modern and contemporary design within. The Hornbeam Plus is ideal for a couples retreat or a small family. The lounge has been designed to help you relax and inspires a cosy, warm feeling - even on the chilliest of days. The perfect spot to enjoy a cup of coffee and a good book, a games night with friends and family, or an undisturbed afternoon nap, the lounge suits any and every need. There is one double bedroom and one twin. This lodge also features enclosed decking.Images are representative and may not be the specific accommodation assigned on booking.
From £369 per week
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Sleeps 4
Hot Tub
Want to camp but desperately need the home comforts? We got you covered! Our Safari Tents are set to give you the best Glamping experience. With 2 bedroom options available, including an option for your pet too! Fully fitted bathroom and kitchen area featuring a combi oven and induction hob. Warm yourself with by the log burner or relax and unwind under the stars in your hot tub. The safari tents are open seasonally and positioned beside our Marquee Bar. Images are representative and may not be the specific accommodation assigned on booking.
From £375 per week
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Sleeps 6
Hot Tub
Want to camp but desperately need the home comforts? We got you covered! Our Safari Tents are set to give you the best Glamping experience. With 3 bedroom options available, including an option for your pet too! Fully fitted bathroom and kitchen area featuring a combi oven and induction hob. Warm yourself with by the log burner or relax and unwind under the stars in your hot tub. The safari tents are open seasonally and positioned beside our Marquee Bar.Images are representative and may not be the specific accommodation assigned on booking.
From £409 per week
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Sleeps 6
Pets 2
Hot Tub
Want to camp but desperately need the home comforts? We got you covered! Our Safari Tents are set to give you the best Glamping experience. With 3 bedroom options available, including an option for your pet too! Fully fitted bathroom and kitchen area featuring a combi oven and induction hob. Warm yourself with by the log burner or relax and unwind under the stars in your hot tub. The safari tents are open seasonally and positioned beside our Marquee Bar. Pet friendly options availableImages are representative and may not be the specific accommodation assigned on booking.
From £409 per week
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Holiday Parks Near Ladys Mile Holiday Park

Visitor Reviews of Ladys Mile Holiday Park

Alex
Date of stay: 12th May 2025
We stayed at this cosy little cottage and honestly, it’s got everything! We didn’t need to bring much at all, as the place is super well equipped. The welcome pack was a nice touch, full of useful info and menus, which made settling in easy. The owners, Sharon and Rob, were quick to reply whenever we had questions. Our dogs loved the enclosed garden and the hot tub was just the cherry on top. Thanks for a lovely break - we’ll be back for sure!
Emma
Date of stay: 11th May 2025
The cottage was really charming and perfect for a peaceful escape. The hot tub was a lovely touch, though you do hear planes from Stanstead at night. Still, we loved it!
Emma
Date of stay: 9th May 2025
We had such a lovely stay at this cottage! The setting is truly peaceful, surrounded by gorgeous farml and - we loved seeing the horses. The owners were really friendly and made us feel welcome, checking we had everything. Perfect spot for a quiet, relaxing getaway. Absolutely recommend it!
Harper
Date of stay: 9th May 2025
Beautiful place, super peaceful and perfect for dogs with the enclosed garden. We really enjoyed it!
Emma
Date of stay: 9th May 2025
The place was stunning, super tidy and had everything we needed. The hot tub was a real highlight!
Alex
Date of stay: 6th May 2025
We had a fantastic stay at this cosy cottage! It truly has everything you could need, so we didn't have to pack much at all. The welcome pack was a real bonus, with handy info about the place and local menus. The enclosed garden kept our dogs happy and the hot tub was just perfect after a day out. Sharon and Rob were super responsive and friendly. We appreciated the little extras for us and the pups. Honestly, it was a lovely break - we’ll definitely be coming back!
Emma, Ash
Date of stay: 5th May 2025
We stayed at The Elms and really enjoyed it. The place was lovely and overall, it’s a great spot. Only small thing was the beds-my kids are 15 and 17, so they found them a bit cramped. But apart from that, a really nice stay!
Emma
Date of stay: 2nd May 2025
Really enjoyed our stay here, the place was lovely and we’re already planning to return soon.
Emma
Date of stay: 1st May 2025
We recently stayed at Goddard's Mead and were really impressed. Rob and Sharon have done a wonderful job converting this historic building with such care. They gave us a warm welcome and Bonnie was lovely too. The place has everything you need for a relaxing break. The location is perfect-right in a lovely part of Essex. We also enjoyed wandering around Thaxted and nearby villages to soak up the history and charm. Definitely recommend!
Oliver
Date of stay: 1st May 2025
The cottage was really charming and in a perfect spot for us, lovely and quiet away from busy areas. The hot tub was a real treat and the owners were super helpful without being intrusive. They’ve got it spot on!
Oliver
Date of stay: 30th April 2025
We loved staying at this cosy little cottage! It’s perfectly tucked away so it’s super peaceful but still close enough to grab some local goodies. The hot tub was a real treat and the underfloor heating made everything extra comfy. Rob, Sharon and Bonnie are lovely hosts. Can’t wait to return!
Emma
Date of stay: 29th April 2025
We loved the place! It was super cosy, really clean and the hot tub was a real highlight.
Emma
Date of stay: 29th April 2025
We had a lovely stay! Sharon and Robert really made us feel at home, which was appreciated. The place was spotlessly clean, cosy and perfect for Archie, our dog. The location was just right, with plenty of nice walks nearby and visiting Thaxted and other villages was a real treat. Honestly, we left feeling refreshed and relaxed, so it was exactly what we needed. Would definitely come back!
Emily
Date of stay: 26th April 2025
Really enjoyed our stay! The place was spotless, well-equipped and the hot tub was a highlight.
Sam
Date of stay: 26th April 2025
Absolutely loved our stay here, such a tranquil spot to relax.
Oliver
Date of stay: 22nd April 2025
This place is perfect if you’re after some downtime. The hot tub was a highlight and the setting is really tranquil. The hosts are lovely and everything you need is there. Definitely recommend for a chill escape!
Rajesh
Date of stay: 22nd April 2025
We had a lovely stay at this good place! The location is so peaceful and private, yet the owners are really friendly and always there if you need anything. The hot tub was such a treat after a long day of cycling. One thing to keep in mind, the cottage is right under Stansted’s flight path, so there’s quite a bit of aircraft noise. It took us a couple of hours to get used to it, but honestly, it didn’t affect our holiday much. Overall, a great find!
George
Date of stay: 19th April 2025
We had a lovely stay at this cosy cottage set on a working farm but surprisingly private. Robert and Sharon are such friendly hosts, making us feel really welcome. The place is really spacious with everything you need in the kitchen and bathroom - no complaints there. The bed was super comfy and the garden, totally dog-proof and perfect for relaxing outside. There are plenty of walks nearby and Thaxted has some cracking restaurants - The Star and The Maypole are our favourites. The Swan and Indian are decent too. We’d definitely recommend it!
Emma
Date of stay: 15th April 2025
We had a fantastic stay! The place was so peaceful and well kitted out, especially loved the hot tub. The hosts were lovely, making us feel really welcome. Perfect for a quiet getaway, highly recommend!
Emma
Date of stay: 14th April 2025
Really enjoyed our stay here! The place was well thought out and comfy, plus the hosts were genuinely lovely and helpful. Such a lovely spot for a holiday. We’ll definitely be coming back again soon!
Emma
Date of stay: 12th April 2025
We loved staying here! Quiet and spotless, with super friendly hosts. The hot tub was a real treat and the garden was perfect for our dog. Highly recommend!
Martin
Date of stay: 12th April 2025
We had a fantastic weekend here and honestly, it was just what we needed. The place was perfect for us and our dogs-they loved the underfloor heating and the garden kept them busy for hours. Luna was wagging her tail so much that she strained it, but all’s well now. We’re already planning our next visit! Definitely recommend.
Emily Carter
Date of stay: 12th April 2025
We had such a lovely stay here! The owners are genuinely warm and thoughtful, making us feel really welcome. The cottage itself is adorable, with its charming half-timbered style and a surprisingly strong shower that was perfect after a day out. The cosy kitchen and comfy bed made it feel like a home away from home. Parking right next to the cottage was so convenient and everything was spotlessly clean. Great walks nearby through fields to Thaxted and easy trips to the local village with its pretty half-timbered houses and windmill. We’d definitely come back!
Harry
Date of stay: 8th April 2025
We had such a lovely stay! The hosts were genuinely kind and went out of their way to help us, which made everything so much easier. The cottage itself is a real gem-charming and cosy, with a great shower and a comfy bed. Parking right next to the property was a real bonus and the place was spotlessly clean. Plus, the location is perfect for walking to Thaxted and exploring nearby villages with those pretty half-timbered houses and windmills. We’d definitely come back!
Emma Roberts
Date of stay: 6th April 2025
We really appreciated how much attention to detail there was all around. The hosts made us feel so welcome and the location was just perfect. Honestly, it’s the kind of place you want to return to again and again!
Emma
Date of stay: 4th April 2025
We stayed at this place recently and honestly, it’s such a gem. The house is super well equipped and kept us warm during that chilly December rain. The bath was absolutely lovely and the shower was a good size-perfect after a long day. The location is in the middle of nowhere, which is great for dogs that hate fireworks. And despite being near a flight path, we barely noticed. Thanks a lot!
Emma
Date of stay: 2nd April 2025
Such a lovely spot, super relaxing and the Jacuzzi was fantastic! Definitely returning soon.
Emma
Date of stay: 1st April 2025
Really enjoyed our stay here. The place was spotless, super peaceful and the hosts couldn’t have been nicer. Perfect for couples and our dog loved the garden!
Charlotte
Date of stay: 1st April 2025
Really enjoyed our stay, the cottage had everything needed.
Emma
Date of stay: 30th March 2025
We loved returning here and Sharon and Robert really do go the extra mile to make sure everything’s just right. It’s peaceful and cosy and we’re already planning our next visit. Can’t recommend it enough!
Leigh
Loved it from start to finish plenty to do for kids every day an entertainment every night look forward to coming back
Sophie
Loved visiting lady's Mile, lots for the kids to do on site, they loved sleeping in the safari tent! The tent had hanging space for the kids clothes but none in our bedroom, that was the only downside. Lots to do and visit near by. Staff lovely and friendly. We had a great week there xx
Claire
Very relaxing week away, spotlessly clean caravan upon our arrival, the site is well kept, it's grown massively since I was last there.
Jessica
Was lovely holiday, staff really friendly just not that professional on arrival as we can late. Didn't seem to be very welcoming at all. Other than that, brilliant location, good facilities just slightly disappointed a few things were broke and had been for a long time. Location was really good, couldn't fault it at all.
Julie
If your next to the road it's very noisy, unless your used to that I wasn't
Patricia
Everything lovely could do with a lounger on decking lovely and clean
Roger
Wonderful cant fault it
Susan
Lovely resort in a great setting, perfect for young families, soft play, arcades and beach nearby with rides
Ian
Lovely caravan and the staff were great. Especially the lady on reception
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